Refund Policy outlines the rules and regulations for the use of Monarch Web World Website Development and Marketing Agency
In case you wish to cancel your orders placed at monarchwebworld.com, you could do so within 24 hrs of the orders being placed. The cancellation would not be done once the work has already been started.
Monarch Web Worldstrives to deliver the highest quality products for our clients. If you at any time in development is not satisfied, you can ask for a refund. In this case,for any client who is not satisfied with our services, we can provide a refund within 30 days from the date of the first instalment. The refund will be made after deducting the service tax and the hourly charges for the work completed by us. No refund will be given if:
Web Design & Development
Web design and web development projects require extensive resources, consume our time and incura lot of internal expenses. Therefore once a payment or deposit is made, it is non-refundable. Payments for custom design projects (i.e. website designs, individual page mock-ups and smaller design components within a website, enhancements, additional pages, logo design etc.) and custom development projects (i.e. PHP programming, WordPress CMS custom development, Laravel projects, WordPress Plugin custom development, HTML static websites, E-commerce websites, Shopify etc.) are made to us in increments as a courtesy to the client as well as discounted for those who agree to pay in full, but if a project gets cancelled, delayed or postponed by the client, then all amount paid will be retained by Monarch Web World and if applicable, an additional cost will be charged to the client for all work completed beyond what was already paid for shall be paid by the client. All projects that are completed as defined in the scope of the work are non-refundable. If the client has only paid 50% of the project as a down payment and if the project is completed more than 85%, then the client should pay the full agreed proposal amount to Monarch Web World, if the project gets cancelled or if the client is not responding within 30 days of completion. No refund can be given in this scenario.
Web Hosting
The web hosting amount paid by the client on a yearly contract can’t be refunded since the payment is made to the 3rd party hosting provider in advance by Monarch Web World and the server is configured as per the needs of the client. Monthly/quarterlycontracts can be cancelled by informing us at least one month in advance before the renewal date. Once the account is renewed, the client will have to pay for the renewed duration. No refund will be made for the remaining period of the hosting contract if the cancellation request is made after entering the contract period.
Domain registrations
Domain registrations are not eligible for refunds once the booking is complete.
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